1. Who We Are

Golden Fitted Wardrobe provides fitted wardrobe, fitted bedroom, media wall and bespoke storage services across London, Birmingham, Leicester and nearby areas.

2. What Information We Collect

We may collect the following information when you contact us, complete a form, request a quote, or use our website:

• Full name
• Phone number
• Email address
• Postcode or location
• Service required
• Project details
• Budget range, if provided
• Photos, measurements or design preferences, if provided
• Website usage data, such as pages visited and enquiry actions

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry
• Contact you about your fitted wardrobe, bedroom, media wall or storage project
• Provide quotes and project information
• Arrange consultations, surveys or appointments
• Improve our website, services and customer experience
• Follow up on enquiries submitted through our website, Facebook, Instagram or other advertising platforms
• Run and measure advertising campaigns

4. Our Lawful Basis for Using Your Data

We process your personal data based on one or more of the following lawful bases:

• Consent: when you submit your details through a contact form, lead form or enquiry form
• Legitimate interests: to respond to enquiries, follow up with potential customers and improve our services
• Contract: when we need your details to provide a quote, arrange a service or complete work you have requested
• Legal obligation: where we need to keep certain records for accounting, tax or legal purposes

5. How We Collect Your Data

We may collect personal information through:

• Website contact forms
• Meta, Facebook and Instagram lead forms
• Phone calls
• WhatsApp messages
• Emails
• Social media messages
• Advertising campaigns
• Website tracking tools such as Meta Pixel or similar analytics tools

6. Marketing and Advertising

We may use your information to follow up with you about your enquiry or show relevant advertising on platforms such as Facebook and Instagram.

We may also use website tracking tools, such as Meta Pixel, to understand how visitors interact with our website and to improve our advertising.

You can contact us at any time if you do not want to receive further communication from us.

7. Who We Share Your Data With

We do not sell your personal information.

We may share your data only where necessary with:

• Our internal team
• Sales or customer support staff
• Website and marketing service providers
• Advertising platforms such as Meta, Facebook and Instagram
• IT, hosting or CRM providers
• Professional advisers, where legally required

8. How Long We Keep Your Data

We only keep your personal information for as long as necessary.

Enquiry and lead information may be kept for up to 24 months for follow-up, customer service, reporting and marketing performance purposes, unless you ask us to delete it sooner.

If you become a customer, we may keep relevant records for longer where required for legal, accounting or business purposes.

9. How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Access to your data is limited to people who need it for business purposes.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal data
• Ask us to correct inaccurate information
• Ask us to delete your personal data
• Ask us to restrict how we use your data
• Object to certain types of processing
• Request a copy of your data
• Withdraw consent where processing is based on consent

To make a request, please contact us using the details listed above.

11. Cookies and Website Tracking

Our website may use cookies and tracking technologies to:

• Improve website performance
• Understand visitor behaviour
• Measure advertising results
• Retarget visitors with relevant ads

You can manage cookies through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.